Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dglory.net. Please note that returns will need to be sent to the specified address. The buyer covers the return shipping fee.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. info@dglory.net.

You can always contact us for any return question at info@dglory.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.The buyer covers the exchange shipping fee.

 

What products aren't eligible for return?
Orders outside of our 10-day return policy (including Layaway orders).
Rings that have been resized or modified.
Engraved fine jewelry. Please note that while you can return an engraved ring, we charge $40 to remove the custom engraving.
Personalized fine jewelry such as name necklaces.
Items that have been previously exchanged.
Custom designed jewelry.
Any orders that were altered while in process.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dglory.net.